The 3CX software based PBX system changed all this. At the time a fully enabled PBX system was simply not justifiable financially. Most of the employees had 3-4 line phone on their desks, and we would have a few wireless handsets available dispersed in the building. The product could use a bit of a refresh look, but overall the ease of use and user friendly Softphone does hit it's marks.Ĭomments: For years we had 4 dedicated ATT land lines coming into the office. Not a ton of cons to be honest, there are some issues of delays from when you ask for a function (click delay) like looking up a contact from the address book and clicking to call the contact, sometimes there is a bit of a delay. The phone dial pad it self is very user friendly and the software it self has a very ease of use feel to it.Īs a manager it is nice to view, listen and transfer my teams calls on the fly - the logging system also allows me to keep track of activity within my teams. all positives and allows us to be more attentive.ģCX has made it easier to maintain our calling network and allows us to bring its features outside of the office which aids in our day to day.
It also allows us to be away from our offices but take the mobile app with us and get our VM's via email. Comments: The day to day operation is more streamlined and at a management level, it helps keep track of those taking calls on out various teams.
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